Your Privacy Is Our Responsibility

1. Introduction & Scope

33ko ("we", "us", or "the platform") operates a trusted online entertainment and betting platform for users in Bangladesh. This privacy policy ("Policy") describes what personal information we collect, how it is used, who it may be shared with, and how you can control your information.

By browsing our website, creating an account, or using any 33ko service, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using our platform's services.

This Policy may change from time to time. If any significant changes are made, we will update the date on this page to let you know. We therefore recommend reviewing this page regularly.

2. What Information We Collect

33ko collects only the information that is necessary. Details are outlined below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Email address and mobile number
• Preferred username and password
• National ID or passport number (when identity verification is required)
• Payment information (bKash, Nagad, or Rocket mobile number)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Information collected through cookies and similar tracking technologies (see details below)
• Log file data, such as access times and referring URLs

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers, such as payment processors or fraud-prevention services. This information is used solely to improve the security of your account and the quality of our services.

3. Purpose of Using Your Information

33ko uses the information collected for the following purposes:

• Account Management: To create, manage, and secure your account.
• Identity & Age Verification: To ensure that only users aged 21+ are using the service.
• Transaction Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your questions and issues.
• Fraud Prevention: To detect and prevent unauthorized activity.
• Service Improvement: To conduct analysis that improves the platform experience.
• Relevant Communications: To notify you about bonuses, promotions, or important updates (you can opt out at any time).
• Legal Compliance: To comply with applicable laws and regulations.

4. Information Sharing & Disclosure

33ko never sells your personal information to third parties. However, certain information may be shared in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us deliver our services, such as payment gateways (bKash, Nagad, Rocket), data hosting, and technical services. These entities may only use the information for specified purposes under contract.

4.2 Legal Reasons

We may be legally required to disclose information in response to a court order, valid legal process, or a lawful request from a government authority. In such cases, we will disclose only the minimum information necessary.

4.3 Fraud Prevention

Relevant information may be shared with appropriate authorities or services to detect and prevent fraud, money laundering, or other illegal activity.

4.4 Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance in such cases.

5. Data Protection & Security

33ko gives the highest priority to the security of your information. We have put the following technical and administrative measures in place:

• SSL Encryption: All data transmission on our website is encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Data Backup: Regular backups are maintained to prevent data loss.

6. Cookies & Tracking Technologies

33ko uses various types of cookies and similar technologies that improve the quality of our services and make your experience more personalized.

6.1 Essential Cookies

These cookies are required for the site's core functionality. They are needed to maintain login sessions, ensure security, and remember your preferences. Disabling these cookies may prevent the site from working properly.

6.2 Analytical Cookies

These cookies help us understand how users interact with the site — which pages are visited most, where issues arise, and so on. This information helps us improve the quality of our services.

6.3 Functional Cookies

These cookies are used to remember your language preference, location, or other settings, so you do not have to set everything up again each time you visit the site.

You can control or delete cookies through your browser settings. However, doing so may limit certain services.

7. Data Retention Period

33ko retains your information only for as long as necessary. The general guidelines are:

• Active Accounts: Necessary information is retained for as long as your account remains active.
• Closed Accounts: After an account is closed, information may be kept for the minimum time required for legal obligations and dispute resolution.
• Transaction Records: Financial transaction data is retained in accordance with applicable law.
• Communication Records: Support-related communications are kept for a limited period.

8. Your Rights

As a registered user of 33ko, you have certain important rights over your own information:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations.
• Right to Restrict Processing: In some cases you may request that processing of your information be limited.
• Right to Opt Out of Marketing: You may request at any time that promotional emails or messages stop being sent to you.

To exercise these rights, email us at [email protected]. We will generally respond to your request within a reasonable time.

9. Protection of Minors

33ko strictly enforces a 21+ age policy. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on our platform, please notify our support team immediately.

10. Third-Party Payment Services

33ko processes financial transactions through bKash, Nagad, and Rocket. These payment platforms have their own privacy policies. For financial transactions, your mobile banking information is exchanged directly with the relevant institution; 33ko does not store this information.

However, the transaction amount, time, and reference number are recorded in our system, which is necessary for account management.

11. Changes to This Policy

We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or clearly announce it on the website. The latest policy will always be available on this page.

If you continue using 33ko after any changes, you will be considered to have accepted the updated policy.